THE ALPINE / STAFF PREVIEW
Room204Waiting
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03 / A little request, a better stay
QR guest services
A simple scan opens a personal service experience. Give guests an easy way to ask for what they need, with forms designed around your hotel's offer and way of working.
See the experienceA request, beautifully connected
From their phone.
To your team.
9:41
THE ALPINE
How can we
Good morning, room 204
How can we
make your day?
Consider it done.
This is a preview of the guest experience.
Hospitality on the guest's own phone
Scan. Choose.
Leave the rest to you.
A guest scans a QR code in their room or elsewhere in the hotel and opens your branded service form in their phone's browser. There is no separate app to install.
They choose a service, provide the room details and any information your team needs, then submit a request. We design the fields and the request handover around your operation, so guests are not asked unnecessary questions and staff receive useful information.
Room service
Let guests request in-room dining or contact your team about available options. Menu choices, delivery windows and any order-specific fields are defined around your food and beverage service.
Laundry & ironing
Collect the information needed to arrange washing, ironing or a collection. Explain your hotel's timings and service conditions before a guest submits their request.
Wellness requests
Let guests express interest in a massage or treatment and share a preferred time. A request is not a confirmed appointment unless a booking connection and confirmation workflow are included in the agreed project.
Housekeeping & everyday comfort
Offer fresh towels, additional pillows or other practical services. Include only the options your hotel provides, with clear information about when your team can respond.
Service that feels personal
The little things.
The memorable moments.
Connect guests to the experiences you already offer, from dinner in their room to time in the spa, with a form that feels like part of your hotel.
A service experience shaped around you
Your hospitality.
Your way of working.
We adapt the form to your branding, service catalogue, guest languages and hotel style. A small boutique property may need a short list of requests; a larger resort may need separate flows for different departments.
We also define how requests reach your team. The handover might use an agreed email notification, a staff-facing queue or a compatible existing system. Delivery channels, integrations and staff access are scoped with you before development.
Familiar from the first scan
Your colours, logo, service names and tone of voice carry through to the mobile form and its confirmation messages.
The right questions for each request
Agree required fields, room identification, service hours and QR locations. Room-specific codes can be considered where suitable, with validation planned for your setup.
A clear handover to your staff
Define department routing, notifications and what a guest is told after submission. Request tracking or booking connections can be added when agreed in the project scope.
Simple for guests, considered for your team
Start with the services
you know best.
We map your service list and staff responsibilities first. Then we design the mobile flow, agree your QR placement and implement the request handling needed for those services.
Before launch, we test scanning, form validation and request delivery with your team. We agree what guest information is needed, how staff access it and the retention settings for your implementation. We also prepare the QR assets and explain the staff handover process.
Planning your guest service flow
Does the guest need an account or an app?
The intended guest journey opens in a mobile browser after scanning a QR code. Any room verification or additional identification is designed according to the service and your hotel's requirements.
Is a request automatically a confirmed booking?
No. A request, an order and a confirmed booking are different workflows. We agree the wording and confirmation steps for each service so guests understand whether your team still needs to respond.
Can we change the services later?
Yes. The service list and form fields can be adapted as your offer changes. We agree the content-update process and whether changes are handled by your team or through Valendos.
Does the homepage demo send a real request?
No. The homepage form is a local demonstration. A commissioned service includes the request handling and delivery workflow agreed for your hotel.
Make service a little more effortless
Let's connect your guests to your team.
Tell us which services you offer, how requests are handled today and what you would like to make easier.
Discuss your guest service flow